Superior Nut's Help Center

HOW IT WORKS: To participate, simply add a qualifying product to your shopping cart and select the shipping method. The free shipping will automatically be applied if standard shipping is an option. WHERE GROUND IS UNAVAILABLE, A $10 DISCOUNT WILL BE OFFERED FOR 2-DAY. *BASED ON SUBTOTAL AFTER DISCOUNTS FOR EACH DESTINATION IN YOUR ORDER. This offer applies only to the individual items marked as "FREE Shipping" other items in your cart that are not eligible will still incur a shipping charge.

TERMS AND CONDITIONS: Offer only valid on items marked with "This Item Ships FREE". Applies only to orders shipping to a valid street address in the United States. Not available for shipments to APO/FPO/DPO addresses or P.O. boxes.

We offer FREE Standard service on orders of $500 or more. Please note that this offer applies ONLY to Standard serviceable addresses. This offer does not apply to orders shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, PO Boxes or Military Mail addresses (APO/FPO/DPO)

Once you've identified the item(s) you'd like to purchase, click Add to Cart, to place that item in your shopping cart. The options to Checkout or View Cart are always available at the top of the screen. You can select Checkout to pay by credit card or Checkout with PayPal, Amazon, Apple Pay (if you are using an Apple product) or Google Pay.

Once you've entered your shipping and billing information, select Place Your Order and that's it! In just a few moments you'll receive an order confirmation via email.

NOTE: If your billing information differs from your shipping information, please be careful to enter the correct information in the appropriate fields as incorrect billing information may result in order delays.

Please Submit a Request above and someone will be in touch to assist you.

Please note that since most of our orders ship the same day, modification or cancellation requests must be received ASAP.

Orders that have already shipped cannot be modified or cancelled.

We send emails for all of our orders, if you have provided an email address. Please double check your spam mail, if you still don't see anything feel free to contact our customer service department at info@superiornut.com to make sure that your email address was entered correctly.

The easiest way to check on an order is to use our Order Status & Tracking system in My Account. If that does not help, please reach out to us at info@superiornut.com

Shipping costs are largely weight and distance based. Be sure to take advantage of our estimated shipping calculators to get an idea of what the cost will be specific to your destination zip code. Please keep in mind that the actual shipping charge will be clearly indicated in your shopping cart as you checkout.  

Please check all addresses carefully. Delivery services will not forward. We guarantee delivery only to the addresses our customers provide us with. If an order is returned to us due to an incorrect shipping address, we will contact you. If you choose to provide an alternative shipping address to have the order re-shipped to, additional charges will apply.

Please note that we cannot be held responsible for shipping delays due to inclement weather or other phenomena out of our control.

Yes. During checkout, you'll be given space to enter a "Desired ship Date." Please enter dates that fall on business days only and leave blank if you'd like your order shipped immediately. Dates submitted that fall on a Saturday or Sunday will be shipped the prior business day to the requested date.

If your order MUST arrive on a specific date, please select an expedited shipping method such as our 2 Day Air or One Day services.

Please note that we cannot be held responsible due to shipping delays due to weather, natural disaster or other incidents out of our control.

Choose Superior Nut Company to spread holiday cheer to your business partners, co-workers and corporate sponsors! Our line of delicious gourmet gift tins, boxes and baskets is the perfect way to delight your clients, surprise employees or let your boss know he or she is appreciated.

Downloading our order form will make placing your large order easy.  The order form is attached to this Forum topic and allows you to enter shipping and item information for each of your gift recipient.

IMPORTANT: Mailing lists must be received electronically in .xls, .xlsx or .csv format (these can be easily created with MS Excel - please see order form for required fields.) We do not offer data entry services and therefore cannot accept mailing lists in formats other than what is listed above, including but not limited to handwritten or faxed mailing lists.

Once you've completed the form, you can email it to us at corporate@superiornutstore.com.  We will confirm receipt via email within one (1) business day.  Please note that due to the custom nature of our gift items, large orders may require 3-5 business days of production time prior to shipment. We do not offer multiple shipping dates for corporate orders.  

If you have questions or needs beyond what is addressed in this article, please use the 'Submit A Request' link at the top of this page and one of our associates will be happy to assist you.

Our team is working around the clock to process all orders and get them to you as quickly as possible. With safety as our leading priority for our employees and customers, we will be suspending our return/ refund process at this time. If you receive the wrong product or feel that the product you’ve received is unsatisfactory please e-mail us within 5 days of receipt at info@SuperiorNutStore.com

Store credit and/or product replacements are ruled on a case to case basis. Shipping fees are non-refundable; Please note that we cannot be held responsible for shipping delays due to inclement weather or other occurrences out of our control.